Troubleshooting

I get a crash after the computer has locked or the screensaver has started.

This appears to be a problem that is machine configuration specific having to do with Direct3D's "Device Lost" state and Ogre's Direct3D renderer, which is usually associated with machine locking rather than screensaver activation. We are looking into it, but in the meantime here are some steps you can take:

Try installing the DirectX End-User Runtime Web Installer. 
Try updating your video card drivers to the latest version.
Try to avoid leaving FaceFX Studio open when locking your machine or leaving it idle for extended periods (if your machine auto locks after a period of inactivity).
Save your work frequently to avoid data loss.
You can also launch FaceFX Studio in OpenGL mode from the command prompt.  Navigate to the FaceFX installation directory and run the following (or modify the shortcut that launches FaceFX Studio):  FxStudio -ogre_rendersystem "opengl"

I get a message: "The application has failed to start because the application configuration is incorrect.  Reinstalling the application may fix this problem."

You need to install the Visual Studio 2005 Redistributable.  Simply run the vcredist_x86.exe file in the Install folder of the FaceFX installation folder.  You can also reinstall FaceFX Studio and check the box for "Install Visual Studio 2005 Redistributable (Required if not already installed)".

I get a message: "Ogre failed to initialize properly.  Please check the console for details".  The Preview tab is blank and no icons are visible.

Take a look in the Console Tab.  Click on the "Errors" and "Warnings" sections.  Depending on what is shown:

• A message like: "Could not load dynamic library Ogre/Plugins/RenderSystem_Direct3D9. System Error: The specified module could not be found."
  
• Try installing the DirectX End-User Runtime Web Installer. 
• You can also launch FaceFX Studio in OpenGL mode from the command prompt.  Navigate to the FaceFX installation directory and run the following (or modify the shortcut that launches FaceFX Studio):  FxStudio -ogre_rendersystem "opengl"
  
  
• A message like: "Resource with the name my_resource_name already exists"
• You have a duplicate material in one of your .MATERIAL files in .\Ogre\Resources\Materials\Scripts (or if the error occured when you load a file, the problem is in your actor's folder.)  This happens most frequently if you make a copy of a .MATERIAL file. You can change the .MATERIAL extension to something else if you want FaceFX Studio to ignore the file.  For more information, read here.

My content does not look correct in FaceFX Studio or it is too slow

Try launching FaceFX Studio from the command line like so:

facefx /ogre_rendersystem="opengl"

If that fixes the issue, it is likely a DirectX driver issue.  Update to the latest drivers.  Deleting unused materials in your .MATERIAL file may help.

Known Issues

• Application accelerator keys (Ctrl+O, Ctrl+N, Ctrl+S, Ctrl+Z, etc) do not work if the mouse last clicked the title bar of a floating render window. 
• Right clicking in the audio view of the Phoneme tab and loading an audio with no animation selected causes a crash.
• On some machine configurations running in Direct3D mode the application will crash returning from the machine locked state.
• Loading an OGRE .MESH file without a shared vertex buffer will crash FaceFX Studio.  .MESH files without shared vertex buffers are created from the XSI exporter, or from the Max and Maya exporters that ship with FaceFX if you manually turn off the use shared geometry option.